By requesting services in person, over the phone or by email, customers are bound to the following ‘Easy Help KZN Cleaning Services’ Terms and Conditions:

1. REGULAR DOMESTIC CLEANING

1.1: The customer agrees to sign and return the Agreement and Standing order forms to Easy Help KZN Cleaning Company within 7 days of placing the order, if no agreement is signed we still take it you have read and accept these terms and conditions.

1.2: Easy Help KZN fees are payable by the client monthly by EFT only. These will be paid into our nominated account as per cleaning schedule.

1.3: Easy Help KZN reserves the right to suspend cleaning services if monthly payments are missing or if paper work is not returned to Easy Help KZN within 7 days of placing the order.

1.4: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that the cleaner may discuss a variation on the planned duration if, in practice, it appears to be required.

1.5: Easy Help KZN agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with Easy Help KZN Any cleaning equipment provided by the customer, should be safe and in full working order.

1.6: If collection of keys is required from a location outside the postal code area charges may apply.

1.7: Easy Help KZN will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.8: One month minimum contract length applies for all Regular Cleaning Services.

1.9: The client chooses the days and price is given according to the number of days chosen, should the client be unavailable the full amount of the day cancelled will be paid, the refund will only apply if the cleaner is unavailable on the chosen day.

1.10: The Client must allow the cleaner access to hot water and power.

1.11: By entering under this Terms and Conditions with Easy Help KZN after the termination of the cleaning service providing by Easy Help KZN the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by Easy Help KZN If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is R500.

1.12: In case of a complaint, Easy Help KZN requires to be notified within 24 hours after completion of the cleaning work.

1.13: All fragile and highly breakable items must be secured or removed, including cash, jewelry, items of sentimental value, excluding art on the walls.

1.14: Client that pays a special price or that got a discount does not get to claim on our insurance should anything break, client will cover the costs of whatever that is broken or damaged. Discount overrides any possible claims.

1.15: If the clients insists on the cleaner to do deep cleaning duties when on a standard cleaning requested job Easy Help KZN will charge the client and should anything break the client does not get to claim on our company insurance and should the cleaner be injured while working on that job, the client will be liable for that charges that may occur.

1.16: The client chooses the days and price is given according to the number of days chosen, should the client be unavailable the full amount of the day cancelled will be paid, the refund will only apply if the cleaner is unavailable on the chosen day.

2. DEEP CLEANING

THAT IS END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING / PROFESSIONAL CLEAN / AFTER PARTY CLEAN

2.0: Easy Help KZN reserves the right to amend the initial quotation, should the client’s original requirements change on the day of duty.

2.1: If collection of keys is required from a location outside the local area, a transport fee will apply.

2.2: The Client must allow the cleaner access to hot water and power.

2.3: Easy Help KZN will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

2.4: Easy Help KZN reserves the right to provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out this services, client may have special requests if there are any chemicals that the client is allergic to or may prefer not to be used, client will inform when asking or accepting a quotation.

2.5: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.

2.6: All fragile and highly breakable items must be secured or removed, including cash, jewelry, items of sentimental value, excluding art on the walls.

2.7 In case of a complaint, Easy Help KZN requires to be notified immediately after completion of the job or within 24 hours after completion of the cleaning work.

2.8 Anything extra that was not mention when requesting a quotation will be charged as an extra, extras are charged at R250 each, Please make sure you disclose all that needs to be done so that you’re quoted for everything. If any extra was done and not charged for if an accident happen and something breaks, client does not get to claim from the company, anything not paid for cancels insurance claims.

3. AFTER BUILDERS CLEANING/ CLEANING AFTER CONSTRUCTION

3.1: Easy Help KZN reserves the right to amend the initial quotation, should the client’s original requirements change.

3.2: If collection of keys is required from a location outside the postal code area of the cleaning scheduled, reasonable transport fee will apply.

3.3 The Client must allow the cleaner access to hot water and power.

3.4: Easy Help KZN will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

3.5: Easy Help KZN will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service.

3.6: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.

3.7: All fragile and highly breakable items must be secured or removed, including cash, jewelry, items of sentimental value, excluding art on the walls.

3.8: Easy Help KZN reserves the right to take before and after pictures and may share it with the public, client identity will always be protected Easy Help KZN will make sure nothing will expose the identity under no circumstances whatsoever will we ever post or share client information.

4. ONCE-OFF STANDARD CLEANING

4.1: Easy Help KZN can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s property. Please note that duration may vary therefore a degree of flexibility is required.

4.2: Customer agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with Easy Help KZN . Any cleaning equipment provided by customer, should be safe and in full working order.

4.3: If collection of keys is required from a location outside the postal code area of the cleaning scheduled, reasonable transport fee will apply

4.4: Easy Help KZN will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

4.5: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history, our maids are personally selected form Umzinto by the director of the company just to improve their lives. It is our mission to improve lives of people in rural areas by training and giving them jobs.

4.6: The Client must allow the cleaner access to hot water and power.

4.10: By entering under this Terms and Conditions with Easy Help KZN, after the termination of the cleaning service providing by Easy Help KZN, the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by Easy Help KZN. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is R500.

4.11: In case of a complaint, Easy Help KZN requires to be notified right away or within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.

4.12: All fragile and highly breakable items must be secured or removed, including cash, jewelry, items of sentimental value, excluding art on the walls.

5. PAYMENTS

5.1: Ongoing Cleaning services will be paid a monthly, Once off Spring Cleaning will be paid on completion of duty cash or eft, banking details on the invoice or quotation.

52: Payment is requested on completion on the day of the cleaning session immediate eft or cash.

5.3: Payment can be made in cash on completion of the service

5.4: If the deposit was not paid before the duty please make an immediate EFT on completion of the job, please make payment to the account provided on Quotation or Invoice only.

5.5: If payment is not made after 30 days of invoice then the account will be forwarded to our debt collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt as a penalty for failure to pay in time plus legal costs and disbursements. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

5.6: If payment is not made for after 30 days, Easy Help KZN cleaners will not be on site for work.

5.7: Easy Help KZN reserves the right to terminate the services should any of these terms and conditions not be followed.

5.8: A discount requested and granted automatically cancels any insurance claims if anything gets damaged or breaks or any loss.

6. COMPLAINTS & CLAIMS

6.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported immediately when it happens or at least within 24 hours from the service date.

6.2: Easy Help KZN may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day, if no one is available before and after picture will be taken and sent to the client, if there is any complaints it must be reported within 24 hours.

6.3: If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.

6.4: Easy Help KZN may take up to 7 working days to respond to a complaint.

6.5: Easy Help KZN will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.

6.6: Complaints are accepted verbally over the phone and in writing (email). Complaints must be reported on completion or in the following 24-hour.

6.7: All fragile and highly breakable items must be secured or removed, including cash, jewelry, items of sentimental value, excluding art on the walls.

6.8: Easy Help KZN agrees to keep all customers’ information confidential.

7. CUSTOMER SATISFACTION

7.1: Customer understands that he/she is not entitled to any refunds.

7.2: If the customer is not completely satisfied with a cleaning job, Easy Help KZN will re-clean any areas and items to customer’s satisfaction. Therefore customer must allow the cleaner to be returned.

7.3: Customer may be present at all times during the recovery-clean. Easy Help KZN reserves the right not to return a cleaner more than once.

8. LIABILITY

8.1: Easy Help KZN reserves the right not to be liable for:

8.2: Completing tasks which are not stated on our task list;

8.3: Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;

8.4: Third party entering or present at the customer’s premises during the cleaning process;

8.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;

8.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;

8.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;

8.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

8.9: If the customer has got items which need special cleaning methods and special cleaning detergents, Easy Help KZN reserves the right to refuse the provision of the cleaning detergents.

8.10: Easy Help KZN will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;

10. CANCELLATIONS

10.1: REGULAR DOMESTIC CLEANING

10.2: Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.

10.3: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

10.4: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys.

10.5: Customer may terminate the cleaning service by giving 4 weeks (28 days) advanced notice in writing and specifying the last cleaning date and give reason.

10.6: END OF TENANCY CLEANING/ SPRING CLEANING / AFTER PARTY CLEAN/COMMERCIAL CLENING.

10.7: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

10.10: AFTER BUILDERS CLEANING:

10.11: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

10.12: ONE OFF GENERAL CLEANING:

10.13: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

11. AFTER CANCELLATION OF THE CLEANING SERVICE

11.1: By entering into a service agreement with Easy Help KZN the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by Easy Help KZN If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of R500.

These terms and conditions shall be governed by the relevant South African law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of SA

Easy Help KZN reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified.